Re: [AH] Roland parts

From sam
Sent Wed, Jun 6th 2018, 14:22

It is sad, but true - Roland will not sell any internal parts to you, or 
to me.  Or to anyone else other than an authorized service center who 
then has to install those parts for you.  It seems like they are 
punishing their customers for buying Roland gear.  (They revoked our 
status as an authorized service center, because we were selling their 
parts.)

We are doing our best to work around this, including having our own 
parts manufactured - but that is crazy expensive, so we can only do one 
or two choice parts at a time.

Sam MIms

Syntaur



On 6/6/2018 1:33 AM, Brian Willoughby wrote:
> It also helps to look at the part. Pretty much everything but SMD caps have a manufacturer name or logo and a part number. There are usually also manufacturing dates.
>
> Brian
>
>
> On Jun 5, 2018, at 7:47 PM, Jason Proctor <xxxxx@xxxxxxx.xxx> wrote:
>> Is someone on the list a Roland dealer that could help? I thought maybe Sam at syntaur but I don't know for sure.
>>
>> On Tue, Jun 5, 2018, 19:30 Thomas Krugman <xxxxxxxxxxxxx@xxxxx.xxx> wrote:
>>> Just write directly to Roland. Despite their new policy, I find it hard to believe they won't help you.
>>>
>>> On Tue, Jun 5, 2018 at 2:03 PM, Kerry Bradley <xxxxxxxxxxxx@xxxxxxxxx.xxx> wrote:
>>>> This has come up in other forums, but this is the only one I regularly participate in, so here goes:
>>>>
>>>> Roland stopped selling parts to individuals in Feb of this year; they now only recommend and sell parts to authorized Roland Service Centers.
>>>>
>>>> For older equipment, this isn't too big a deal, as there is a healthy-if-imperfect 2ndhand market for vintage analog synth parts, which keeps my old analogs happy (thanks to Sam, Doug, et al!)
>>>>
>>>> But I just got a used Boutique JP-08 for cheap which actually has a faulty VCA LEVEL slider.  It was straightforward enough to desolder it and diagnose that the carbon trace was broken.
>>>>
>>>> This LED slider, however, has to be a custom manufacture by Bourns? Alps? Alpha? for Roland, as it has a 10mm travel - which Mouser & Digikey don't have.
>>>>
>>>> So, I call around to several authorized Roland Service centers and find that nobody will sell me, or actually has that part.  This thing isn't vintage unobtanium, as I'm sure Roland has thousands of this slider sitting in bins in Japan right now.
>>>>
>>>> But I'm stuck.  The replacement work is simple and and well-within my skillset and time, so I kinda refuse to pay all the overhead just to replace a $3 part.
>>>>
>>>> Anybody have this part, or know where I might get one?  It's that, or I'm gonna have to try to fix the trace or, just hardwire the VCA LEVEL function.  Seems ridiculous to have to do this for a synthesizer that's essentially widely available!!!
>>>>
>>>> Thanks for the bandwidth.