From pauly Sent Mon, Apr 20th 1998, 03:22
Hi All, I am an employee of the online music store called x-radio (http://www.x-radio.com ). A friend of mine forwarded this note from the IDM list, of which I am not usually a member. However, I recently subscribed in order to respond to these comments that were made regarding our service. Mr Atkinson (I have also sent this note to him privately): I'm sorry to hear you received some cd's in bad condition. I am involved in x-radio ( www.x-radio.com ), and I wanted to let you know that if you are unhappy with them you can send them back and we will replace them. I do not know why your cd's were scratched. We do a lot of volume and we try to make sure the cd's are always in good condition. However, I can tell you that I, personally, have noticed ( and yanked from the outgoing mail), cd's that were clearly in bad condition. Why were they in bad condition? I don't know, because we buy them as NEW from our distributors. We do not sell used cds. We can only speculate that somebody at a retail store returned it to the distributor from which we originally bought them and then it was sold to us. Please send me a PRIVATE note and we can sort this out. Thanks for your understanding, Paul Risenhoover Mr. Makunas: Please contact me PRIVATELY and we will be willing to work out something. We try very hard to make sure our service level is THE highest in the industry. Most of our customers are extremely satisfied with our attitude and are happy to keep doing business with us. And please forgive me for saying this, but it's EXTREMELY unfair for you to make public comments like you have made without giving us an opportunity to resolve your situation. Thank you all for your time, Paul Risenhoover On Fri, 17 Apr 1998, Rowland Atkinson wrote: > I recently ordered 2 FAX releases from a company called X Radio - when they > arrived one was covered in scratches and the other in some kind of glue. To > my mind whether they play alright or not is irrelevant, what is sold as new > should be just that. Anyway, there attitude was that I could return them > but I dont see why I should have to pay airmail back to the states to sort > this out. Im just warning people...probably only happened to me but anyways... > rA I had a similar (but not quite as bad) experience. I ordered 3 CD's from X-Radio and two of them had damaged cases. They were sent in a padded envelope but that's not really enough protection. I probably should have complained and returned them but I decided not to since most of my cases end up breaking anyway and I figured I'd have to pay shipping. -Michael