From David Messenger Sent Fri, Aug 23rd 2019, 06:15
From David Messenger Sent Fri, Aug 23rd 2019, 06:15
Brian and everybody: Whenever something like this happens to me I just call Ebay direct. Believe it or not they are always very helpful. I wish I could say the same for Facebook-they are completely opaque... You will of course be talking to some young person in the Phillipines, but that's never been a problem for me. I always talk to a body as it makes someone look at the problem and they can make verbal notes for you on the issue at hand so if you call again they know status. Here's the number. 1 (866) 540-3229 Good luck, D. On 8/23/2019 12:03 AM, Brian Willoughby wrote: > Thanks for all of the support from folks who copied the list or replied privately. I’ve decided to pursue a return through the eBay process, despite the fact that this seller does not accept returns. I attached 7 photos, any one of which should make it obvious, to anyone at eBay with half an idea of what “New Old Stock” means, that this was a clearly fraudulent listing. > > Being a gear head, it seems like such a waste to send away this unit, since I’ll probably end up with another used one eventually. However, I clearly paid for NOS (you know, nitrous oxide), and the seller knew that someone would pay more for a discontinued product that is New Old Stock over any of the many other used rack MD recorders. > > I’m still ranting, of course, because I haven’t had time after work for two days to take care of lighting and taking photos, composing the complaint, and stepping through eBay’s process. It’s a serious waste of my time, and if I were well versed in the legal process then I’d be tempted to sue for the lost time dealing with this obvious fraud. I’ll definitely be giving a negative feedback for newchesterlaurelpawn, a.k.a. Chestertown Jewelry and Pawn. > > I may have missed an opportunity, though. The first time through the refund process, I recall seeing an individual’s name - John something - and address. I clicked through without saving it anywhere. Now I can’t find that information again, and even attempting to ask for a refund a second time ends up on different pages (probably because eBay has a record that I’ve already filed such a request). eBay will eventually get back to me, but I wish I could put a name out here on this list so that folks aren’t mislead by John (*fubar*) at Chestertown Pawn. > > Brian > > > On Aug 20, 2019, at 7:40 PM, xxxx@xxxxxxxx.xxx wrote: >> Brian, >> >> Ebay heavily favors the buyer in situations like this. You should be able to return it and get a refund (including shipping) easily. I don't remember if you're allowed to give negative ratings on returns. The partial refund angle will depend on the seller, but Ebay does support partial refunds too. >> >> BTW, I quit selling high value items on Ebay, due to it's buyer favoring. I had a synth returned that was serviced and in great condition, because the buyer did not understand how to operate it. I was out shipping and had problems getting refunded the selling fees. However, I've never had an issue on the buying end. >> >> --- >> Doug Huseby >> http://synthark.com >> http://synthark.org >> >> >> On 2019-08-20 20:11, Brian Willoughby wrote: >>> Hello all, >>> I bought a rack-mount miniDisc recorder on eBay, described in the >>> title as “New Old Stock” >>> After it arrived, it was clearly well-worn and used. The paper manual >>> was practically shredded; there were three used miniDiscs in the box >>> with set names hand-printed on the labels; the styrofoam was beat up >>> and clearly had been handled hundreds of times; and the unit was not >>> new or even in the typical plastic wrap. >>> Only an idiot would actually think that this was New Old Stock. >>> The seller showed photos of the box opened, so clearly they saw the >>> condition of everything inside. I wrote to the seller to ask why it >>> was mislabeled, and the only response was, "It was sealed in the box. >>> We opened it for pictures. If you aren't happy with it we will take it >>> back for a refund.” I don’t think that having new tape applied over >>> the old to close the box counts as “sealed in the box,” at least not >>> in my use of the English language. >>> I used to be an eBay expert, but it seems that the market has changed >>> and there’s a whole new dynamic. >>> My question is: What is best option to deal with this? >>> 1) Return the unit and wait for another one? >>> a) Will I actually get my money back? >>> b) Do I have to take a loss on the return shipping costs? >>> c) Will I still be able to give this guy a negative rating to warn >>> others about the fraudulent labeling and description? >>> d) What if the unit actually works and I prefer the old “bird in the hand?” >>> 2) Beg the seller for a partial refund? >>> a) This sort of thing used to be a universal response from sellers on >>> every complaint. Either that has changed, or this seller is taking a >>> hard line. >>> b) I haven’t actually asked, specifically, so perhaps the seller would >>> be willing. >>> c) Does eBay now have a process that makes this impossible? … or difficult? >>> or, should I: >>> 3) Shut up and learn my lesson that eBay has more scammers than >>> trustworthy merchants? >>> a) I’ll obviously confirm that the unit is functional before I choose >>> this option. >>> b) Maybe I don’t understand how flexible the term “New Old Stock” >>> really is, and I should just tape up the original box for any of the >>> used items I sell and say, "New old stock we believe. Was still sealed >>> in the box." >>> Sorry for the non-Analog content, but this community seems very savvy >>> about eBay. >>> Brian > --- This email has been checked for viruses by AVG. https://www.avg.com