From sam Sent Sat, Dec 8th 2018, 15:20
From sam Sent Sat, Dec 8th 2018, 15:20
I love a happy ending! In the unfortunate circumstance where a keyboard arrives in worse case than when you shipped it, if the buyer is simply not afraid to open the panel, it can potentially save both him and the seller lots of grief. We just shipped an HS-60 that arrived with some sort of keybed problem, and since the buyer is willing to open it up and use a screwdriver, we're shipping him a replacement keybed. Otherwise, the synth would make two more trips across the country in a UPS truck, and he'd be waiting a couple of weeks to get it back, hoping that it didn't sustain more damage. Of course, this works because (a) we have a keybed from another HS-60, and (b) we can walk him through the process in detail, and feel confident that he's not going to bludgeon around in there. But I'm just saying, in many cases it's obvious if you just look - as in this Deckard's Dream. Sam Mims Syntaur On 12/8/2018 3:44 AM, Peter Forrest wrote: > Just to follow this particular incident up.... here's a couple of emails > from the buyer and me that tell the story (with a happy ending). > > > From the buyer: > Almost all of the boards were loose and one microchip(?) was loose from the > socket so it looked pretty bad + the "harness" was broken (which kept > everything together). > I put everything back together and fixed the harness with some glue and > suprise; it works like a charm! > I really didn't expect it to work but it seems everything works perfectly! > So a bit scary at first but looks like all good now. > > My reply: > you are an absolute hero!!! > I'm so grateful that you did this - and really pleased that it was > successful. > Thanks very much. > I'm not exactly pleased with the seller. I have a sneaking suspicion that > he bought it second-hand, and when it arrived at his place it was in a > similar state, and he had to re-assemble it. And then when he decided to > sell it, instead of saying 'it needs more inner protection if it travels by > courier' he just got us to take the blame and responsibility! > > Anyway, as I said, I am very grateful indeed for your being willing to sort > it out. > I hope it gives you some wonderful creamy CS-80 textures for many years to > come. > > > -----Original Message----- > From: Florian Anwander [mailto:xxxxxxxxx@xxxx-xxxxxx.xx] > Sent: 07 December 2018 16:55 > To: xxxxxxxx@xxxxx.xx.xx; 'AH heaven' > Subject: Re: [AH] deckard's dream not travelling well? > > I remember that I complained heavily about the card-connectors when I > saw the first pictures of the prototype a year ago. I think it should be > in the AH-archive. > > Yes, those connectors are shit for synths outside a museum. Basically > they are the same as in the Polymoog - I think this is enough said.... > > > Am 07.12.2018 um 17:50 schrieb Peter Forrest: >> We collected a Deckard's Dream by hand, checked it was behaving >> perfectly, and then packed it with our usual care and shipped it to >> Finland. >> >> It arrived with half the cards loose. >> >> Is this common with these - at least the DIY ones? >> >> I suspect that most people who build them don't think of selling, and >> just sit them in a rack, so they don't get subjected to any jolts or >> being turned upside down etc.. >> >> Any advice would be gratefully received. At the least this should warn >> people to think about some method of cushioning the cards and keeping >> them in place. >> >> Peter >> >