From jon schatz
Sent Tue, Jan 29th 2008, 21:48
possibly ot rant starting: right now three different vendors (at least one of whom i'm sure is recieving this message now) have a significant chunk of my money. none will return emails or phone calls (well, one won't return phone calls; i have no phone numbers for the other two). two promised delivery dates last fall. i've heard nothing from any of these vendors since november 21 of last year. i understand that orders get delayed; 3rd parties ship late, software has bugs, unexpected things occur. but it doesn't take more than a few minutes to respond to an email or phone call to say just that. i doubt any of these manufacturers would stand for _their_ vendors treating them this way. note to vendors: having exotic stuff does not outweigh having shitty customer service. in my experience the company with the least exotic lineup (dotcom) is the one with the best customer communication[*]. when (if!) i get my money back from these companies i'm sending it off to roger instead. rant done. thanks, -jon [*] - i know there are a few other companies that are active members of this list but other than dieter doepfer i've never seen any other designer so willing to personally communicate with his/her customers. "There are no differences but differences of degree between different degrees of difference and no difference." - James, William. "Subjective Effects of Nitrous Oxide." Mind. 1882; Vol 7.