Re: [AH] Analogue Haven Rocks!

From ronnie martin
Sent Fri, Mar 28th 2008, 01:32

Totally agree....I can't say enough great things about Analogue Haven. Great 
guys, great store.


r. martin
www.joyelectric.com
www.myspace.com/joyelectric
www.autobahnfestival.com



----- Original Message ----- 
From: "James Husted" <redacted@example.com>
To: <redacted@example.com>
Sent: Thursday, March 27, 2008 3:43 PM
Subject: [AH] Analogue Haven Rocks!


>I just got off the phone with a guy from Analogue Haven (sorry man,  forget 
>your name - not Shawn though) and had to pass this along  because having a 
>business treat you so well has to get mentioned  because it is so rare 
>nowadays.
> I have been building up my Doepfer and needed to get a another  portable 
> doepfer case to expand into (I have 2) - there were 2 used  ones on the 
> Analogue Haven site and since I had bought modules from  them before I had 
> no qualms. I could only afford one of the 2 cases  they had and since they 
> were like $150 cheaper than the new ones I  bought a couple of Manual 
> Switch modules also. So the package arrives  and I pop her open and there 
> is the case but one module is missing.  I'm kinda bummed but then notice 
> that the case is like in PERFECT  condition - I open it up and it looks 
> brand new - still with the  English/German voltage warning label taped on 
> the rails and no  scratched dents or flaws I could see. Feeling a little 
> guilty and  also figuring wanting it back (in case they sent the wrong 
> one) may  spur them to send my missing module sooner, I email them and 
> describe  the situation and my concern that they may have made a costly 
> mistake. I get the call today and the gent says the missing module is  on 
> it's way and that they had oversold the the cases and **GAVE ME A  NEW 
> ONE** to fill my order - SWEET! I gotta say that that was way  above the 
> expected "Send it back and we will credit your account."  that they could 
> have done. Needless to say they will be making the  money back from my 
> future business for sure.
>
> -James